Prospects and Challenges of Using Digital Learning Technology to Improve Civil Service Training Acceptance: A Case of Civil Service Training Programs for Promotion
Zhou-Peng Liao, Tony C. T. Kuo
Abstract
Civil servants are an important human resource of a country, and most western countries value the training and development of civil servants. Facing the development trend of external environment such as globalization, specialization and digitalization, the rapid development and popularization of digital learning technology not only increases the diversification of learning modes, but also makes learning more interactive, real-time, personal and community-based. In view of the impact of Covid-19 pandemic on the training of civil servants, the planning and construction of flexible and diversified digital training methods for civil servants will not only reduce the impact of the pandemic, but also create a new opportunity for improving the civil servant training in the post Covid-19 era. In order to understand the acceptance of digital learning by civil servants, this study uses the data collected from the research project commissioned by the Civil Service Protection and Training Commission (CSPTC) to analyze the opinions of civil servants who have participated in training for promotion programs. By adapting the technology acceptance model (TAM), this study analyzed the concerns and support conditions of civil servant training using digital learning technologies. In addition to exploring the key success factors and the relationship between these factors in the use of digital learning technology to improve civil servant training, this study also provides some policy recommendations.
Keywords: digital learning, online learning at home, civil service training, training for promotion, technology acceptance model