When AI Joins the Government: A Reflection on AI Application and Public Administration Theory
Hsini Huang, Kuan-Chiu Tseng, Zhou-Peng Liao, Don-Yun Chen
Abstract
The flourishing development of the Internet and telecommunications technology continues to bring about irreversible changes in human society. Among them, the development and application of artificial intelligence technology has the most severe impact. Therefore, all organizations that promote digital transformation need to be cautious about emerging technology management issues. As domestic research on the application of artificial intelligence to the government’s digital transformation is still in the initial stage and most of the discussions have focused on the application of science and technology, discussions from the perspective of public administration theory are still rare. Therefore, through literature analysis, this article reviews the concerns of domestic and foreign scholars about the government’s application of artificial intelligence, and attempts to reflect on the challenges of artificial intelligence from the three core issues of public administration theories, including public value, administrative ethical risk, and the exercise of administrative discretion. The authors not only summarize the connotation of the related challenges and their accompanying impacts, but also provide some specific research directions and suggestions of application strategy, hoping to attract the attention of scholars and practitioners of public administration concerned about the government digital transformation to relevant issues and respond to these issues in the early stage of greeting the era of artificial intelligence.
Keywords: digital transformation in government, Artificial Intelligence, human-machine interaction, human-machine collaboration