參與式教學與公務人員跨域協調能力建構使力點之反思
胡龍騰、曾冠球
《摘要》
近年來，隨著公部門日益仰賴跨機關、跨部門協力之模式來解決複雜且成因多元的公共問題，公務人員的跨域協調能力也愈趨受到重視。另一方面，當前公務人員訓練亦漸講求減少傳統的課堂講授，多嘗試結合參與式學習的教學方法，以期提高參訓者的學習和應用效果。不過，在「跨域協調」這門實務課程中，類似應用情境演練與角色扮演之參與式教學的導入，是否能產生事半功倍之效？以及可能帶來的突破和可能的教學限制為何？都是值得我們深入探究的面向。是以，本文乃以行政院人事行政總處公務人力發展學院的「跨域協調研習班」之學員學習單，由當中學員的反思與反饋，試圖釐清和探討這類教學方式可能的較佳「使力點」問題。
[關鍵詞]：跨域協調、協力職能、參與式學習、教學使力點
A Reflection on the Force Point of Participatory Teaching and Public Employees’ Collaborative Competency Building
Lung-Teng Hu, Kuan-Chiu Tseng
Abstract
While public agencies are recently apt to address the complicated and wicked problems with cross-agency or cross-sector collaborations as a solution model, public employees’ collaborative competencies are also getting more important. On the other hand, participatory teaching/ learning technique, rather than traditional lectures, is largely encouraged to be applied in civil servant training programs in the last decade. However, it is still yet to be known whether participatory learning techniques, such as situational exercise or role playing, are more suitable than others for public employees’ collaborative competency building. Moreover, what would be the advantages as well as the limitations when we are teaching cross-boundary coordination and collaboration in the public sector by using participatory learning technique? In this regard, this paper aims to clarify what could be the best force-point of participatory learning technique in building public employees’ collaborative competencies by analyzing the feedbacks provided by the trainees who attended the training course of cross-boundary coordination in the Civil Service Development Institute of the Directorate-General of Personnel Administration, Executive Yuan.
Keywords: cross-boundary coordination, collaborative competency, participatory learning, force point of teaching