網絡社會的責任領導
蕭宏金
《摘要》
責任領導是兩造社會互動過程中，其所發生的關係性與倫理性現象。傳統社會環境穩定，因此，領導統御文獻大部分都著重領導者和追隨者在組織內部關係的探討，追隨者並被定義為基層員工。隨著社會開始變遷，官僚垂直式領導統御受到考驗。系絡決定領導統御的效能，現代公共治理由官僚治理轉型為網絡治理。網絡系絡講求彈性、開放與多元利害關係人平等互動，與傳統社會系絡特徵不同，是傳統領導統御在政策網絡適應重要課題。領導者如未能改變領導統御的模式，將產生治理危機。因此，本文試圖從組織內外為數眾多利害關係人互動之觀點來討論責任領導議題。從關係與倫理的角度出發，重新審思領導統御在利害關係人網絡社會中扮演責任領導的關鍵議題，定義責任領導、歸納出責任領導者的要素與品質。最後，模擬Mintzberg管理角色途徑，本文從利害關係人觀點提出責任領導的理想角色與角色內容說明，提供利害關係人網絡社會中一個責任領導者完整多元角色的指引。
[關鍵詞]：責任領導、利害關係人理論、網絡社會、領導統御角色、關係智商
Responsible Leadership in Networked Society
Luke Hsiao
Responsible leadership is a social-relational and ethical phenomenon which occurs in the processes of social interaction. The environment of traditional society is very stable, while the prevailing leadership literature has for the most part focused on the relationship between leaders and followers in the organization and defined followers as subordinates. As society changes, hierarchical style of leadership is confronted with challenges. The context determines the effectiveness of leadership. Modern public management governance is transformed from bureaucratic governance into network governance. The characteristics of network context are its flexibility, openness as well as interaction with multi-stakeholders. If leadership style didn't change to meet the needs of networked society, governance crisis will likely occur. This article demonstrates a perspective that leadership takes place in the interaction with a multitude of followers as stakeholders inside and outside the corporation. Using an ethical lens, we discuss leadership responsibilities in a stakeholder society with a model of the leadership role. A "roles model" of responsible leadership is adopted, which gives a gestalt to a responsible leader and describes the different roles he or she takes in leading stakeholders and businesses in society.
Keywords: responsible leadership, stakeholder theory, networked society, leadership role, relationship intelligence