運用數位學習科技精進公務人力訓練接受度之前瞻與挑戰：以公務人員升官等訓練為例
廖洲棚、郭秋田
《摘要》
公務人員為國家重要人力資源，西方先進各國無不重視公務人力的培訓與發展。面對全球化、專業化及數位化等外在環境發展趨勢，數位學習科技快速地發展與普及，不僅增進學習模式多樣化，亦使學習變得更具互動化、即時化、個人化與社群化。為因應新型冠狀病毒（Covid-19）防疫管制措施對公務人力訓練帶來之衝擊，規劃建置數位化公務人力訓練作法，除可降低疫情帶來之衝擊，亦能為後疫情時代的公務人力訓練方式的精進開展新的契機。本研究為瞭解公務人員對於數位學習的接受情況，在以學習者為中心的教育典範思維下，運用公務人員保障暨培訓委員會專案委託研究案蒐集之資料，並透過科技接受模式的應用，分析曾參與升官等訓練公務人員，對於運用數位學習科技精進公務人力訓練的關切重點以及支持條件。本研究除探索運用數位學習科技精進公務人力訓練的關鍵成功因素之外，也同時研提若干政策建議供相關單位參考。
[關鍵詞]：數位學習、居家線上學習、公務人力訓練、升官等訓練、科技接受模式
Prospects and Challenges of Using Digital Learning Technology to Improve Civil Service Training Acceptance: A Case of Civil Service Training Programs for Promotion
Zhou-Peng Liao, Tony C. T. Kuo
Abstract
Civil servants are an important human resource of a country, and most western countries value the training and development of civil servants. Facing the development trend of external environment such as globalization, specialization and digitalization, the rapid development and popularization of digital learning technology not only increases the diversification of learning modes, but also makes learning more interactive, real-time, personal and community-based. In view of the impact of Covid-19 pandemic on the training of civil servants, the planning and construction of flexible and diversified digital training methods for civil servants will not only reduce the impact of the pandemic, but also create a new opportunity for improving the civil servant training in the post Covid-19 era. In order to understand the acceptance of digital learning by civil servants, this study uses the data collected from the research project commissioned by the Civil Service Protection and Training Commission (CSPTC) to analyze the opinions of civil servants who have participated in training for promotion programs. By adapting the technology acceptance model (TAM), this study analyzed the concerns and support conditions of civil servant training using digital learning technologies. In addition to exploring the key success factors and the relationship between these factors in the use of digital learning technology to improve civil servant training, this study also provides some policy recommendations.
Keywords: digital learning, online learning at home, civil service training, training for promotion, technology acceptance model