公共行政教育是否造就出更好的公務人員？準公務人員的工作信心與公共服務動機
黃朝盟、嚴秀娟
《摘要》
公共行政教育的主要宗旨在於為國家與社會培育專業行政管理人才，然而我國目前對於行政人員的考選並未將畢業系所或相關訓練納入應考資格之內，而僅以共同的筆試科目做為唯一篩選人才的機制。這種考選方式隱含著行政職工作並不需要專業教育的邏輯。究竟行政是一項長期培養的專業素養？抑或是不論任何學科背景皆可自修獲得的常識？
本文嘗試針對準公務人員，評估正式的公共行政教育對其面對公務工作的信心，以及公共服務動機的影響。本研究結果顯示，公共行政教育的確與準公務人員的考試能力與工作信心有重大的正面關係；然而在另一方面，除了提高對公部門的關注度，公共行政教育卻未如預期對於準公務人員的公共服務動機產生明顯的影響。本文最後根據以上的發現提出對公共行政教育及相關的政府考訓用人政策之政策建議。
[關鍵詞]： 公共行政教育、國家文官考試、公共服務動機、專業信心、工作態度
Does Public Administration Education Make a Difference? A Study on Job Confidence and Public Service Motivation of New Functionaries
Chaomeng J. Huang, Hsiu-Chuan Yen
Abstract
Public administration education is intended to cultivate professional public functionaries. Nevertheless, neither the recruitment tests nor the selection criteria for government employees in Taiwan have taken into consideration the applicants’ background in public administration education. It seems to imply that the administrative work of the government is so simple that it is not deemed necessary to require a formal education in public administration. Is public administration a professional job that takes a long training to do? Or is it just a common sense work of which most people can become fully competent with a minimum level of training?
This study looks at the impacts of public administration education on the professional confidence and public service motivation of a group of government workers in Taiwan who had just passed the civil service entrance examinations and were receiving orientation training during this study. The results of this research confirm the positive influences of public administration education on their technical knowledge and job confidence. On the other hand, however, public administration education does not seem to have the predicted effects on their public service motivation, except for raising their interest in the public sector. Finally, this paper provides several policy recommendations on public administration education as well as on the recruitment, training and employment of public servants.
Keywords: public administration education, civil service examination, public service motivation (PSM), professional confidence, job attitude