台灣文官的公共服務價值觀與新公共 服務精神的比較：經驗調查初探
蔡秀涓
《摘要》
本文藉由「二○○八台灣文官意見調查」部分實證資料，初步 瞭解處在台灣民主系絡中，我國文官最重視的公共服務價值觀有哪 些，並嘗試與被視為是目前公共行政研究相關學派中，因為倡議以 「民主」、「公民意識」與「公共利益」等公共服務價值觀，可能 較有助於民主發展的「新公共服務學派」進行比較。研究結果發 現，我國文官之公共服務價值觀，除了與新公共服務學派之主要價 值觀並不完全一致以外，亦與傳統公共行政與新公共管理有所區別，而呈現出一種屬於將「專業」價值視為是最重要公共服務價值 的特色。台灣文官所重視的公共服務價值觀，呈現出對民主治理具 有基本面的正面貢獻，但仍潛藏部分風險的特色。
[關鍵詞]：新公共服務、民主治理、文官、公共服務價值
Comparing Public Service Values in Taiwan Bureaucracy and the Spirit of New Public Service: An Exploratory Survey
Hsiu-Chuan Tsai
Abstract
Public administration theories and practices have experienced dramatic changes, and new developments are on the way. After experiencing a paradigm shift from traditional public administration perspectives to New Public Management approaches, we are now witnessing an emerging third school. This third school, focusing on civil servants’ and government’s responsibility to uphold democratic and social criteria, is called New Public Service.
Taiwan has been in a period of democratic transition since the prior authoritarian government lifted martial law in 1987. Because many traces of influence from this regime are still found in some Taiwanese government agencies, whether Taiwanese bureaucratic values correspond to the democratic government ideas of the New Public Service needs to be explored.
This paper used the data of the 2008 Taiwan Government Bureaucrats Survey to answer the above question. In sum, this paper finds out “democracy” is not always considered the most important value of public service by Taiwanese bureaucrats.
Keywords: New Public Service, democratic governance, public service value