In the knowledge-based economy of the twenty-first century, an organization must rely on a good knowledge-management system to keep its competitive advantage. It is not only the private sector that must recognize this necessity; government organizations, which, like private firms, face the impact of globalization and the challenge of national competitiveness, enjoy no exemption from it. As the age of retirement of the employees of government organizations falls, manpower with abundant experience and skills accumulated and cultivated over many years is retiring, causing the rapid drain on organization knowledge. Therefore, the government should use information technology to construct a knowledge position system to share, disseminate, and store knowledge, there by strengthening the effectiveness of government, raising the level of its service, and improving the quality of its decisions.
Utilizing basic concepts and frameworks of knowledge management, this paper discusses the knowledge management experience of the National Civil Service Institute of the Civil Service Protection and Training Commission of the Examination Yuan, for the reference of other organizations involved in knowledge management.