Go TO Content

Implementing Organizational Learning Through Knowledge Management - The Experience of Central Personnel Administration, Executive Yuan By Wu San-Ling

Knowledge management is one shortcut to fulfill organizational learning. The Central Personnel Administration (CPA) of the Executive Yuan realized that the trend in administrative management in the 21st century must focus on speed and innovation. We planned and established Digital Nervous System for Personnel Administration based on Bill Gates's "Digital Nervous System". This article mainly describes the establishment, development and implementing strategies of knowledge management of the CPA. In order to promote knowledge management functions, we adopted different polices and activities step by step to guide and encourage our colleagues to perform them and to proceed the knowledge inventory, extract, store, value-adding, application, and innovation. Over twenty thousands knowledge objects were stored in Knowledge Management System by July 2006. There are many paradigmatic knowledge objects having been helpful and beneficial for the public service.
Through the processes of knowledge management and organizational learning, the CPA has turned into a model of learning organization.

Keywords: knowledge management, organizational learning, Digital Nervous System for Personnel Administration