繁文縟節與組織績效:以臺灣作為個案觀察
陳敦源、簡鈺珒
《摘要》
「依法行政」是法治國的核心價值之一,但依法行政的背後,政府施政最常被詬病的往往是凡事拖延、沒有效率、缺乏彈性,部門間互踢皮球,使得民眾抱怨政府的運作只是浪費人民的納稅錢。政府施政之良窳,不僅要重視對內的效率與效能,更要正視對外的回應性。上述民眾常遇到的現象,應該如何被定義、觀察與測量?其與組織績效的關聯性如何?
本文引用Bozeman(1993)對於繁文縟節的定義,關於繁文縟節現象的捕捉,主要從人事法規、預算法規和採購法規等三大面向進行觀察,探討繁文縟節對組織績效的影響,利用2012年「民主治理下的政府效能:公共服務動機、繁文縟節、與政務/事務關係,臺灣政府文官調查第二期(Taiwan Government Bureaucrats Survey II, TGBSⅡ)」調查資料,分析單元為行政院所屬各級機關的公務人員,有效樣本總計1,464份。
研究發現,人事法規對整體組織績效產生顯著的負面影響,進一步觀察,採購法規對組織績效外在層面也有負面影響,至於預算法規則對組織績效則沒有顯著的影響,未來宜謀思改善採購法規和人事法規對組織績效的負面影響。
[關鍵詞]: 繁文縟節、組織績效、政府再造、臺灣政府文官調查
Red Tape and Organizational Performance: The Case of Taiwan
Don-Yuan Chen, Yu-Chin Chien
Abstract
“Rule of law” is the foundation of a democratic government. However, the government operation is perceived by most people as delaying, inefficient and inflexible. People are just fed with bucket kicking among government offices. As a result, there have been complaints that the government is wasting their tax money. How can we define, observe, and measure these phenomena? What’s the relation between red tape and organizational performance in the public sector of Taiwan?
We adopt the definition of “red tape” given by Bozeman (1993). Briefing the article discussants on organizational performance, we put other variables including development culture, political support, the usage of information technology, and individual background, into our proposed model. It empirically tests the effects of these variables on organizational performance.
When the results of a survey of 1,464 public employees in central government agencies were analyzed, the hypothesized relationships in the proposed model were confirmed partially. The personnel red tape is found to be negatively related with organizational performance, while the budget red tape has no relation with it at all. In addition, the procurement red tape is negatively correlated with organizational performance on the external aspect. Therefore, any reform effort should focus on the personnel and budget sides of government red tape.
Keywords: red tape, organizational performance, reinventing government, Taiwan Government Bureaucrats Survey II