一樣的身分、不一樣的角色：以2008年臺灣政府文官調查庫探索文官回應與類型
黃建勲
《摘要》
理論上，在民主治理下，負責任的文官必須回應多元的價值，包括服從、效率、專業、公正、依法行政、公共利益與民意等。實際上，雖然事務文官是身分受到法律保障的永業官員，但因為個別價值認知與偏好，而在政策過程中，對於多元的價值與責任要求，有不同程度的回應，而可能形成不同特性的行政角色。
本研究利用2008年臺灣文官調查資料與集群分析方法，針對1,852個有效樣本進行分組，將相似回應特性文官歸於相同組別，而組別間差異盡量最大，以系統性分析國內公務員不同的回應類型，勾勒與詮釋我國文官體系下多元的樣貌與角色。本研究以公益導向、效率、專業判斷、層級服從、依法行政、政治回應與中立等作為集群變數，將樣本分成四組，並分別命名為：專業技術者、自主成效者、公益關懷者、傳統執行者。最後，依據分組結果與特性，本研究也提供人事與組織管理的相關政策建議。
[關鍵詞]：回應性、責任、倫理、集群分析
Exploring the Administrative Roles and Types of Responsible Administrators: An Application of Cluster Analysis in Taiwan
Chien-Hsun Huang
Abstract
In an environment of democratic governance, responsible administrators are expected to respond to multiple values, such as obedience, efficiency, impartiality, competence, and public interest. However, because of their values and preferences, administrators may have different attitudes toward these multiple requests from personal, organizational, and political settings. This study uses data from Taiwan Government Bureaucrats Survey in 2008 and method of cluster analysis to explore different responsive attributes and sub-groups of Taiwan’s bureaucracy. This study relies on seven clustering variables: public interest, efficiency, profession, obedience, law, political responsiveness, and neutrality, to divide into four groups that are labeled by four roles -- "experts", "result-seeking autonomists", "public interest promoters" and "implementing agents". Finally, some suggestions on personnel management, organizations, and ethics are provided.
Keywords: responsiveness, responsibility, ethics, cluster analysis, bureaucracy