自我效能與信賴關係對公部門工作績效之影響
廖珮妏、謝俊義
《摘要》
改善政府機關的績效始終是公共行政的重要課題。本研究欲探討公部門成員的自我效能感，包括公部門成員若有自信應付任何突發事件、相信付出努力能解決難題、相信自己擁有處理問題能力，且認為自我遇到難題有解決以及應對的方法，當這些自我效能感愈高時，的確也會反應在工作績效上，包括合作、溝通、規劃、技術、工作品質、工作負荷量與整體工作等也相對上的提升，但基於績效衡量除了關係到個人績效，甚至攸關整體工作，加上組織要運作得當，需要工作成員間相互合作以達成組織目標，包括與主管和員工彼此承諾是可靠、誠實、互相信任、互相幫助、考慮彼此利益這些信賴指標的確影響著績效指標。其研究結果發現，若單純探討自我效能對績效之效果，以及信賴關係對績效之效果，則分別皆有顯著且正向影響，但當研究模型同時放入自我效能與信賴關係時，自我效能則對績效產生顯著負向影響。而探討了自我效能、信賴關係、自我效能與信賴關係的交互作用效果，則發現自我效能並不會對績效產生影響，但信賴關係對績效仍具有顯著且正向效果，而是與信賴關係的交互作用效果對績效產生正向顯著影響。
[關鍵詞]：自我效能、信賴關係、績效
The Impact of Self-Efficacy and Fiduciary Relationship on Work Performance in the Public Sector
Pei-Wen Liao, Jun-Yi Hsieh
Abstract
Improving government performance is always an important issue of public administration. This study tries to explore public sector members’ sense of self-efficacy from premises that include: public sector members have confidence to deal with any unexpected events, public sector members believe in their effort to solve the problem, they believe they have the ability to deal with the problem and that the problems they have encountered have a solution – there will be ways to cope with the problems. When they have a higher sense of self-efficacy, it will be reflected in their better work performance, including cooperation, communication, planning, technology, quality of work, work load and the overall work. In addition to the performance-based measure of the relationship between the individual performance and overall stake, organizations need well-functioning members to cooperate with each other to achieve organizational goals, including supervisors and employees whose mutual commitments are reliable, who consider each other to be honest, and who trust each other, help each other, consider each other’s interests and trust these indicators does affect the performance indicators. The research found that self-efficacy and fiduciary relationship has significant positive effect on performance. When the model is applied to the self-efficacy and fiduciary relationships, there are significant negative effects on performance. However, the self-efficacy and fiduciary relationship have latent interaction effects on performance. The research finds that self-efficacy has not impacts on performance, the fiduciary relationship has positive significant effects on performance. Self-efficacy and fiduciary relationship have significant positive latent interaction effects on performance.
Keywords: self-efficacy, fiduciary relationship, performance ratings